Frequently Asked Questions
Everything you need to know about BIGTREETECH products, shipping, and technical support.
What is the standard shipping time for international orders?
Orders are typically processed within 1-3 business days. Depending on your location and the selected shipping method, international delivery usually takes between 7 to 15 business days.
Are BIGTREETECH motherboards compatible with Marlin and Klipper firmware?
Yes, most of our motherboards, including the SKR series, are designed to be fully compatible with both Marlin and Klipper open-source firmwares to provide maximum flexibility for your 3D printer.
What is your return policy for defective electronics?
We offer a 14-day return window for items with manufacturing defects. Please contact our technical support team for troubleshooting before initiating a return, as many issues can be resolved via firmware updates.
Do your products come with a warranty?
All BIGTREETECH hardware products come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal operating conditions.
Where can I find the latest firmware and wiring diagrams for my product?
Technical documentation, pinout diagrams, and the latest firmware source codes are available on our official GitHub repository and the 'Resources' section of our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.